Please call at least a half hour before ride is needed to ensure bus drivers arrive in a timely manner.
Drivers will only pick up and drop off at designated locations as scheduled with dispatch.
Buses may arrive 10 minutes before or after scheduled pick up times.
There is a 3-minute window to wait for a passenger to board.
Be ready and make yourself visible as bus approaches.
Have your fare ready before boarding.
Exact fare is required. Drivers will not make change.
Please be seated and buckle in promptly.
Remain seated at all times, wait until bus has made a complete stop to unbuckle.
No eating, drinking, or handling of food in open containers.
Wear shirts and shoes. Roller Blades and skateboards must be carried on and off the bus.
Check for personal belongings before leaving the bus.
No firearms, weapons, or fireworks of any type are allowed.
No smoking, littering, or alcohol consumption allowed.
Passengers must be courteous and respectful of buses, drivers and other passengers. Using language that can be interpreted as offensive, inappropriate or threatening to the driver and/or passengers is prohibited.
MRVT is a curb-to-curb service.
Drivers and transit staff will be courteous and respectful.
Drivers are trained in securing wheelchairs and operating the lift.
Buses will be clean and provide a safe environment.
Drivers may refuse service to anyone who is disruptive or is a threat to themselves or others.
Drivers have the right to refuse transit service to any person they deem to be a threat to the safety or health of the driver or other passengers.
All drivers will adhere to Minnesota state driving rules and regulations.
Buses do get busy, there may be circumstances that prevent them from being on time. They will arrive when you see them.
MRVT will not be able to provide rides to passengers if their EZ-Pay account has no funds or has a negative balance. You may pay in cash on the bus.
EZ-Pay accounts will NOT be allowed to go into a negative balance.