Riders Guide

Rider's Guide

The Rider’s Guide is also printed in the MRVT brochure (PDF).


  • Riders must be respectful.
  • Please call at least a half hour before ride is needed to ensure bus drivers arrive in a timely manner.
  • Drivers will only pick up and drop off at designated locations as scheduled with dispatch. 
  • Buses may arrive 10 minutes before or after scheduled pick up times.
  • There is a 3-minute window to wait for a passenger to board. 
  • Be ready and make yourself visible as bus approaches.
  • Have your fare ready before boarding.
  • Exact fare is required. Drivers will not make change.
  • Please be seated and buckle in promptly.
  • Remain seated at all times, wait until bus has made a complete stop to unbuckle.
  • No eating, drinking, or handling of food in open containers. 
  • Wear shirts and shoes. Roller Blades and skateboards must be carried on and off the bus.
  • Check for personal belongings before leaving the bus. 
  • No firearms, weapons, or fireworks of any type are allowed.
  • No smoking, littering, or alcohol consumption allowed. 
  • Passengers must be courteous and respectful of buses, drivers and other passengers. Using language that can be interpreted as offensive, inappropriate or threatening to the driver and/or passengers is prohibited.

Service Expectations

  • MRVT is a curb-to-curb service. 
  • Drivers and transit staff will be courteous and respectful.
  • Drivers are trained in securing wheelchairs and operating the lift.
  • Buses will be clean and provide a safe environment.
  • Drivers may refuse service to anyone who is disruptive or is a threat to themselves or others.
  • Drivers have the right to refuse transit service to any person they deem to be a threat to the safety or health of the driver or other passengers.
  • All drivers will adhere to Minnesota state driving rules and regulations.
  • Buses do get busy, there may be circumstances that prevent them from being on time. They will arrive when you see them.
  • MRVT will not be able to provide rides to passengers if their EZ-Pay account has no funds or has a negative balance. You may pay in cash on the bus.
  • EZ-Pay accounts will NOT be allowed to go into a negative balance.